SDO Malabon City Registers 84.31% RCS 2.0 Score;
Client Satisfaction Rated “Outstanding” at 99.28%
– February 23, 2026 –
The Schools Division Office of Malabon City achieved an 84.31% overall rating in the Report Card Survey (RCS) 2.0 for the 2023 implementation cycle, placing the office in the “Compliant” bracket.
The assessment was issued by the Anti-Red Tape Authority (ARTA), in collaboration with the Civil Service Commission (CSC) and the Philippine Statistics Authority (PSA), pursuant to Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
The agency’s standing at the 65th percentile reflects strong comparative performance among participating government offices. The RCS 2.0 evaluates institutional adherence to RA 11032, overall survey results, and external recognition. For the 2023 cycle, SDO Malabon City obtained 14.64% in the Institutionalization component, 68.17% in Overall Survey Results, and an additional 1.5% bonus for external recognition, yielding the final rating of 84.31%. The Client Satisfaction Measurement (CSM), submitted on 29 April 2024 and using all eight service quality dimensions, registered a 99.28% score, categorized as “Outstanding.”
The Report Card Survey aims to systematically assess client satisfaction and verify compliance with national service standards through three mechanisms: the Survey Questionnaire, the Inspection Checklist, and the Client Satisfaction Measurement. The tool evaluates four major service areas—Service Delivery, Access and Facilities, Communications, and Payments and Processes—to identify strengths, improvement areas, and opportunities for sustaining high-quality frontline services.
In light of the findings, the Schools Division Office of Malabon City is set to implement priority enhancements aligned with RA 11032 requirements. Planned actions include strengthening service documentation, enhancing queueing and zero-contact systems, and maintaining comprehensive service information both on-site and online. The Division reaffirms its commitment to transparent, efficient, and citizen-centered governance, with continued internal monitoring, stakeholder engagement, and coordination with oversight bodies to ensure sustained compliance and consistently high-quality public service delivery.
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